Terms & Conditions

Privacy Policy.

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

5. To comply with any applicable laws and regulations.

 

Our company web site is self hosted. stripe.com provides us with the online platform that allows us to sell and charge for our products and services to you. Your data may be stored through stripes.com data storage, databases and the general stripe.com applications. They store your data on secure servers behind a firewall. 

 

All direct payment gateways offered by stripe.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, iand postal mail.

 

If you don’t want us to process your data anymore, please contact us at   Unit 2 Courtyard 31 Normanton Industrial Estate Normanton Wakefield West Yorkshire WF6 1JU UK or contact us page.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at  Unit 2 Courtyard 31 Normanton Industrial Estate Normanton Wakefield West Yorkshire WF6 1JU UK or contact us page.

 

Payments:

We accept 

All Major credit and debit cards which are processed by stripe via our secure web site

We accept Paypal

We accept Klarna

Klarna

In order to be able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

 

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

 

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later
• Pay in 3

 

Further information and Klarna's user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

 

Halo website

This website is operated and managed by Halo.

 

By using this website and our services you  (user/customer) agree to be bound by the terms and conditions listed below and throughout the website. We (Halo London) reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of sale.

 

We encourage you to email us directly on our contact us page, if you have any questions regarding these Terms & Conditions.

Cancellations

You are allowed to cancel your order for a full refund. If the product has been posted when you request cancellation you will be required to return to us and we will refund the postage cost.

 

Items must be received with 15 days of this notification to be eligible for a full refund, but normally within 24 hours of receiving the good back at our warehouse.

 

Code of Conduct

Our team will always treat customer communication with politeness, kindness and honesty. In support of this, we will not offer any response to rude, aggressive or violent communication. 

 

Copyright

The Halo website, any material contained within and any other rights associated with the  website are protected under copyright and trademark law. Nothing may be reproduced for public or commercial use without the express written permission of a partner of Halo. If you wish to reproduce, store, transmit or use in any way the content that appears on our website please contact us via email.

 

Customer Information & Privacy Policy

We may from time to time use automatically retrieved information from anonymous sources to update the content and/or operation of our website. In addition, we may from time to time use personal information submitted by you at any location on our website.

 

We may use technology to aid the processing of your order and/or track the browsing patterns of our site visitors which can include “cookies” which would be temporarily stored on your computer during the order process. Information collected in this way can't be used to identify you unless you modify your internet browser settings.

 

If you have any difficulty ordering from our website after making modifications to your online security settings please contact us.

 

We will only use information collected about you lawfully and in accordance with the Data Protection Act (1998). We will not share any of your information with any 3rd party without first obtaining your consent or unless required under law. Under no circumstances will Halo London sell or donate your information to any 3rd party.

 

If you have subscribed to receive notifications and information from us directly, you may cancel these subscriptions at any time by notifying us by email that you no longer wish to receive such communication. You may also request at anytime that we delete your account details and we will do so in accordance with the Data Protection Act.

 

We do not store credit cards nor do we share customer details with any 3rd parties. 

 

Customer Returns and the Halo London Guarantee (Retail Customers Only - Wholesale customers see further down)

Halo will offer a Refund & Exchange. 

A customer may return any item within 14 days of delivery, for a full refund or exchange - providing the hair extensions have not been removed from the packagaing, untied, tried on, worn or tampered with in anyway.

All goods must be returned in the original condition they were received.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for a refund or exchange as outlined in this section. 

Returns must be requested within 14 days of receipt of delivery. Returns will not be accepted after 14 days unless goods are returned to us for repair.

Our goods are not shipped faulty. In the very unlikely chance that a Halo wire is broken/accidentally cut it is covered by our 'lifetime warranty' 

Customers are liable for paying postage cost back to us.

We ask that you contact us at contact us  for specific returns instructions before posting your item to us.

We will certainly reimburse any postage costs if the buyer is returning goods or items that were delivered in error. Once the goods are returned to our premises you will receive either the refund or exchange as you have requested and reimbursement of 1st class postage costs to our business.

We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number show delivery of an item but our offices haven't received it, we reserve the right to contact Royal Mail/DHL  (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by Halo, no refund or exchange shall be given.

If you choose to send back your return or exchange via unrecorded post, we will not be held laible for any delay or loss. This is in accordance with all UK legislation.

All refunds will be actioned to the original payment method provided unless otherwise expressly agreed between you and Halo. This will occur within and no more than 28 days after we receive your return, in accordance with DSR legislation.

 We will refund you witnin 24 hours of receiving your goods back at our warehouse 

All returns must be received within 14 days of notifying us you would like an exchange or refund. It is up to the discretion of the directors to allow returns outside this time period.

Delivery of products, associated costs and timelines

If ordered before 3pm Monday to Friday your item will be shipped out on a Next Day Tracked24 service. This is NOT A GUARENTEED service, as it is weather and traffic dependent. 

Delivery prices for orders  are charged by the weight and value of the order. Prices may also vary due to international destination of the order. We ensure that all orders placed are dispatched to customers within 1 business day, depending on stock availability and final destination.

The majoirty of our orders are sent via our courier service provided by Royal Mail or DHL. In certain cases we may use Royal Mail Special Delivery for locations that are better accessible using the local mail service.

We guarantee delivery to your nominated address but not to you. Which means any individual at your nominated delivery address who signs for your parcel (including a neighbour) will be considered to have taken final delivery of this item for you.

International orders (outside the UK) may attract custom and duties which are payable by the customer in accordance with the rules and regulation of your country. We shall not be liable for any customs or duty charges.

At our discretion

1) Lost or delayed parcels
Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

2) Items Returned To Sender
If we post your item to your nominated delivery address and it is returned to sender we will contact you upon its return to us. For UK addresses we are happy to make one more postage attempt at no extra charge. If you require a refund, the cost of postage will be deleted from the amount initially paid at point of sale.

If you provide an address to us that is incorrect or undeliverable, we will need to wait for it to be returned to sender before a refund or new parcel can be sent to the correct address.

3) Remote Areas
Occasionally we receive orders from remote areas and regions. These orders will be shipped to ensure timely delivery but are not guaranteed to arrive "next business day". These areas currently include

a) Northern Ireland

b) Isle of Man

c) Scottish Highlands- specifically postcodes beginning with, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE

d) Channel Islands

If you have any concerns please contact us direclty.

4) Delays due to weather or strike action
Halo London will not be held responsible for any delay caused by weather, unsafe travel conditions or strike action held by transport companies or associated business. Customers are welcome to return items at their expense for a full refund if an item arrives late - in accordance with our returns policy.

5) Saturday Delivery (UK only)
We can only deliver items for Saturday deliver for order received before 3 p.m. on the Friday prior. Orders placed after this time will be shipped for delivery by the following business day at the latest.

6) Recorded delivery
Royal Mail and Fed Ex or DHL  (or other nominated courier) are trusted to deliver our items. If they obtain a signature we will deem the item to have been succesfully delivered. Please ensure you speak with all other individuals at the delivery address (possible neighbours) to confirm who has accepted your parcel.

Disclaimer - Warranties

Unless expressly stated to the contrary, the fullest extent permitted by law, our website, its content providers, advertisers or linked sites shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of subsititute goods and services, arising out of or related to the use, inability to use, performance or failure of this web site or the linked sites, even if Halo had been advised of the possibility of such damages and irrespective of whether such damages arise in contract, tort, equity, restitution, by statute, at common law or otherwise. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

Disclaimer - Trademarks, Images, 3rd party copyright

Except where expressly state to the contrary all persons including their names and images, third party trademarks and images of the third party products, service and locations featuring on the Halo website. Furthermore, unless it is expressly stated on our website that certain product, service or location is connected, associated, linked or affiliated to the maker, right owners or broadcasters of a film or programme you should not make such an assumption, or rely in any way on the existence of such a connection, association or affiliation with them. Where a trademark (brand name) is referred to it is used to describe or identify the products, services or locations or else it is used to identify the film or programme where such goods appeared, but that is in no way an assertion or claim that such goods are endorsed by or connected, associated, linked or affiliated to the makers of the relevant film or programme.

Disclaimer - Images

Halo make every effort to maintain clear descriptions and endeavour to use such "up to date" images that are representative and truly reflect the item to be purchased. However Halo cannot be held responsible for the following any perception you may have in product representation.

It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings. This is why we allow your to return your product within 7 days of receipt for a full refund.

E-tail of Products and Services

By making a request or order you are offering to purchase a product which we will accept to sell to you in accordance with these Terms and Conditions. All request are subject to availability and confirmation of the order price by us. Dispatch times may vary according to the availability and any guarantee warranties or representations made as to delivery times are limited to the rules of the postal service we choose. We are not responsible for any delay due to postal strikes, weather conditions or similar circumstances beyond our immediate control.

We are entitled to refuse any request made by you. If you order is accepted we will inform you by emailing you or by telephone call.

When making a request you undertake that all details you provide to us requesting goods or services or bids made at auction are true and accurate, that you are an authorised user of the credit or debit card used to make your request or bid and that there are sufficient funds to cover the cost of goods, service or bid. It is your responsibility to inform us of any change to these details as soon as possible.

All prices are subject to changes without notice.

Entire agreement

These Terms & Conditions constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and Halo London. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by a partner of Halo. Your statuory right are not effected.

Hair Products

Halo is not responsible for the way in which you use any product you purchase from our business. We do not accept responsibility if any hair is installed or cared for incorrectly. This includes damage due to colour treatments, cutting, any other purpose of if any products damage your hair or skin as a result of misuse or failure to adhere to our instructions.

Hair Care & Hair Installation

Halo is not responsible for the methods you choose to install and care for your new products. We recommend all hair is installed following our specific instructions or by a professional hair extensionist.

Images & Photos

The images of models  and hair in each item description are an approximation of colour. We do not claim that you hair will look identical to this as the models have styled, washed and prepared their hair before each photo. Please note that colour can be shown differently on every computer screen so we cannot be repsonisble for any variation. Our guarantee provides protection for any item that doesn't suit or match for any reason as long as the item has not been used or removed or untied from its packaing. We provide all items in clear packaging so you can view extensions before removing from packaing or wearing.

Indemnity

You are agree to indemnify, defend and hold harmless Halo London, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including but not limited to legal fees) arising from, without limitation, your use of our website or services, your breach of the Terms of service, your infringement of any intellectual property right or any other right of any person or entity, or you breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Jurisdiction

These Terms & Conditions are governed by the Laws of England and any arising disputes resulting from the use of our website or services shall be dealt with in the English courts. These terms and conditions are to be construed in accordance with the laws of England and irrespective of your place of domicile.

Any dispute in any way referable to the content of this site whether in respect of its trademarks, copyright or image content shall be resolved exclusively by arbitration. The terms of which are to be agreed between Halo and yourself and provide no right or recourse to any relief of the UK courts whether interim or otherwise and that by accessing this site you waive your right for all time to such right.

Limitation of Liability

Halo its partners or affiliates or any party involved in creating, producing or delivering our services, or any website linked to our site or services, shall not be liable in any manner whatsoever for any direct, incidental, consequential, indirect, special or punitive damages arising out of your access, use or inability to use this service or any site linked to this service or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure.

We shall also not be liable for any damages or losses arising in contract, tort or otherwise:  including lost profits, loss of business, or date: business interruption, damages and/or other consequential losses that result from your use of or inability to use the service and/or from any action taken by you as a direct result of using material provided on the Halo website. This includes sites accessed through links from the Halo website.

Payment & Currencies

All prices are quoted and provided in GBP. Upon checkout a breakdown of all fees will be shown including VAT and postage costs.

We accept most major credit & debit cards. Card payments are processed using the payment gateway Sagepay. Please note that your credit card company may charge you a percentage surcharge in addition to this transaction.

Under no circumstances will we ask you to send us credit card information via email or post. Please do not send cash, cheques, money orders or credit card information via the post to us. We do not accept this as a payment method and all non-cash will be destroyed. Any monies posted will be donated to charity.

Prohibition

You will not: commit or encourage a criminal offense, send or receive any material which is any way offensive or obscene, or in breach of confidence, copyright, privacy or any other rights; act contrary to contrary to the acceptable use polices of any linked sites or community standard generally: transmit or distribute a virus; hack into any aspect of our services; corrupt data; cause annoyance to others users of our site or services; infringe upon the the right of any other person’s trademarks or other proprietary rights; send any unsolicited advertising or other promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through our website.

Halo reserves the right to void any transaction. Any voided transaction will have funds returned to the original credit or debit card within 5 business days or at the descretion of the merchant facility.

Halo may and will ship to the billing address of the payment card if the delivery address is determined to be possible fradulent or unsafe.

Halo works actively with local law enforcement to prevent online fraud. Any customer suspected of committing a fradulent transaction will have their registered details provided to national and international police.

Submissions

All information and material submitted by you to Halo or that your publish on any public area of the Halo London  website shall be provided by the submitter and accepted by the Halo website on a non-confidential basis subject to our Terms & Conditions. Furthermore, we shall be granted a perpetual royalty-free non-exclusive license in the copyright of any material submitted and we shall be free to use, edit, copy, republish and distribute (for any legal purpose) and authorize others to do the same, any such information or material and any ides contained in such information or material.

Termination

Halo may at any time terminate or suspend any part of our services without notice.

Variation of Content

Halo shall have the right and absolute discretion at any time and without notice to amend, remove or vary any of the content supplied in connection with our services or which appears on any page of the Halo website.

VAT & Customs

Value Added Tax (VAT) is charged at the current rate of 20%. The buyer is solely responsible for any import fees, taxes or other charges applied specifically within their country or state. VAT will be changed in accordance with any increase or decrease directed by the UK government and legislative bodies.

Wholesale Terms & Condition (Wholesale Customers Only)

Customers who purchase from our Halo at our wholesale prices do so agreeing to these terms and conditions. We reserve the right to amend these Terms & Conditions at anytime without notice so we encourage customers and users to regularly check for updates. These Terms & Conditions constitute our conditions of wholesale.

All wholesale purchases are not eligible for refund. But will be eligible for a credit note, which never expires.

All goods must be returned in the original condition and packaging they were received.

Any goods returned outside the original condition will be reviewed by us to determine whether it is eligible for return as outlined in this section.

We will not refund postage costs when returning items to us for refund or exchange. All items are dispatched from and must be returned to our nominated delivery address.

We ask that you contact us for specific returns instructions before posting your item to us.

We will certainly reimburse any 1st class recorded Royal Mail postage costs if the buyer is returning faulty goods or items that were delivered in error.

We will not accept liability for products lost or damaged during transit returned by you. We advise insuring all items returned to us and sending returns via recorded delivery. This service provides a tracking number should any delivery dispute arise. If a tracking number show delivery of an item but our offices haven't received it, we reserve the right to contact Royal Mail (or other courier) to confirm the exact delivery address used. If the address is different to the one directed by halo London, no refund or exchange shall be given.

If you choose to send back your return or exchange via unrecorded post, we will not be held laible for any delay or loss. This is in accordance with all UK legislation.

Items may not be sold on any online forum or shop without the express permission of Halo This permission may be revoked at any time.

Any attempt to re-brand a Halo product and mis-represent is a breach of our terms and conditions. Any attempt to do so may result in civil proceedings. 

Xmas - Lost or delayed parcels

Once we have dispatched your items it is then the responsibility of the courier or postal service to deliver. We ask that our customers allow 15 working days for the delivery items due to unforeseen circumstances such as strike action or chronic weather conditions.

We do not consider items to be “lost in transit” until a certain amount of time has passed in accordance with the independent regulations of the courier or postal service. If an item is lost we will provide an immediate replacement or refund, as directed by you, at no further cost to you.

We shall not be held responsible for any delays due to weather conditions or the typical increase in traffice during the holiday seasons.

Please note that we do not accept parcels at this address and any returns or information sent here will not be delivered to Halo auccesfully.

Customer service contact information

All written correspondence should be sent to contact us.

Halo 

Unit 2, Courtyard 31, Normanton Industrial Estate
Normanton
Wakefield
WF6 1JU 

info@halohairextensions.com

Telephone: 01924 896336