Thank you for placing a pre-order with Halo Hair Extensions. This page explains everything you need to know about how pre-orders work, when your order will ship, and what to expect along the way.

When Will My Pre-Order Ship?

Pre-order items are not yet in stock at the time of purchase. As soon as your item arrives with us, we will dispatch it straight to you — typically within 10 working days from the date of your order. You will receive a shipping confirmation email with your tracking details as soon as your order has been dispatched.

What You Need to Know

• Pre-order items are clearly labelled on the product page before purchase.

• Your payment is taken in full at the time of ordering.

• If you order both in-stock and pre-order items in the same order, your entire order will be held and shipped together once the pre-order item is available. If you need your in-stock items sooner, we recommend placing two separate orders.

• Estimated dispatch is within 10 working days of your order date.

• You will receive email updates at every stage — order confirmation, dispatch, and delivery.

Can I Cancel My Pre-Order?

Yes. If you change your mind before your pre-order has been dispatched, please contact us as soon as possible at info@halohairextensions.com and we will process a full refund.

What If My Pre-Order Takes Longer Than Expected?

We do our best to keep to the estimated 10 working day window. If there is any delay, we will contact you by email with an updated timeline. You are always entitled to cancel for a full refund if the wait is longer than expected.

Can I Order Pre-Order and In-Stock Items Together?

Yes, but please be aware that your entire order will be held until the pre-order item is ready to ship. If you need your in-stock items urgently, place them as a separate order.

How Will I Know When My Order Has Shipped?

You will receive an automatic shipping confirmation email with a tracking link as soon as your order leaves our warehouse. Check your spam folder if you don't see it within 24 hours of dispatch.

Need Help?

Our team is here to help. Email us at info@halohairextensions.com and we aim to respond within 1 working day. You can also visit our Shipping Information and Returns Policy pages for more details.