Halo Hair Extensions Return Policy

We want you to be happy with your purchase! Here's a breakdown of our return policy:

Standard Return Policy (14 Days)

• You have 14 days after receiving your item to request a return.
• Items must be unworn, unused, with tags, and in original packaging.
• You'll need your receipt or proof of purchase.

How to Start a Return:

1. Contact us at info@halohairextensions.com.
2. We'll send you a return shipping label and instructions.
3. Ship your package to the address provided (Unit 2 Courtyard 31 Normanton Industrial Estate Normanton Wakefield WF6 1JU).
4. Please use a tracked service Royal Mail Tracked is the one to use.

Damages and Issues:

• Inspect your order upon arrival.
• Contact us immediately if the item is defective, damaged, or incorrect.

Non-Returnable Items:

• Hair extensions cannot be returned if worn (hygiene product).
• Personal care goods (beauty products).
• Hazardous materials, flammable liquids, or gases.  

Sale Items and Gift Cards:

• Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

• The fastest way to exchange an item is to return it and place a new order.

EU 14-Day Cooling Off Period:

• For EU orders, you have 14 days to cancel or return for any reason. The same return conditions apply.

Refunds:

• We'll notify you once your return is processed and approved.
• Refunds are issued within 10 business days to your original payment method.
• Allow additional processing time for your bank or credit card company.

Halo 14-Day Guarantee (Highlights):

• We accept returns for exchange or refund within 14 days.
• Items must be unworn, untied, untampered with, and unused.

Return Process (3 Steps):

1. Hair must be unworn and unused (includes wearing, cutting, washing, styling). You cannot try on the hair - it's a hygiene product.
2. Return the hair in its original retail box packaging (slide the hair out to check color is okay).
3. You are responsible for return postage costs. We will process your refund/exchange within 24 hours (upon receiving the item in good condition).

Additional Information:

• We don't charge restocking fees.
• See our Terms and Conditions for more details.
• Contact us with any questions (info@halohairextensions.com or  01924 896336).